Camp Gladiator Arena

Don't waste your money. I have been a member since Oct 2016.

I signed up for 12 months so I am stuck until Oct 2017. Very unresponsive or simply just avoid your issues or concerns as a paying customer. Don't get me wrong, I think the actual working out is pretty good but the management, leadership and IT of the company are horrible. The only thing that doesn't seem to have a problem is my automatic payment every month.

That seems to be working fine, no issues there! They have outdoor locations at schools, businesses, parks, churches, etc.. But it seems as if they get kicked out from one location and have to move to another location. However they don't update the website to reflect the current accurate locations.

So you drive to workout location A only to realize that when you pull up it has been moved to location B. This is after a few FB messages, texts and phones that you find this information out. So you waste time, gas and money. There is a reason why there are so many 1 star ratings.

When I voice my opinion some people take it as complaining. But I believe that if something is wrong then something should be said to address the issue. Otherwise everybody thinks that it is running perfect and there are no issues. I also believe that when we voice our opinions to the trainers, that is where it stops and nothing is done about it, nothing is addressed with higher management, nothing is passed on at meetings because the problem persists.

Even when I email the main office in Austin, either I don’t get a reply or I get a generic reply that doesn’t address the issue for the email in the 1st place. Prime example is right now: This is going on the 4th day and I still have yet to receive a call back from my voicemails even though the recording says we will call you with 24 hours. I have had a very unpleased experience with CG since I started and cannot wait for it to end. The workouts are good, Jose, Bridget, Todd, Matt, etc… have all been great.

Just the business side of the house is truly lacking. I brought up the suggestion that during bold week to put the bold schedule on the very front page of the website at the top that says “Bold Schedule click here”. I received feedback such as “that is a great idea” but yet nothing has changed and in order for us to find bold week info we have to dig deep into the webpage to find it or rely on the trainer to send it to us. That was over 7 months ago.

I also brought up the issue that the filters on the website and app do not work correctly when clicking on the day then further filtering on the time and to this day they are still wrong. And I just checked again during the process of writing this email and they are still wrong. I received responses such as “we are aware of that” and “yes, we know”. OK, that’s the answer?

No fix intended. Your HQ office is in Austin TX with a ton a techies available. That has been over 6 months ago. I also brought up the issue about the check-in error we receive when we do back to back classes.

I received a reply from Camp Gladiator on Oct 24, 2016 stating that IT needs to change that and yet that still doesn’t work either. I am paying $62 for me and $35 for spouse. That is $97 month x 12 = $1164 a year. I am military.

I can go to any gym on any base for free in San Antonio and anywhere in the country if I am traveling. Lackland alone has 7 gyms. Each gym offers a number of classes for free or as low as $2-$3 each. We can join Planet Fitness for $10 a month being military with no contract.

We can upgrade to $20 a month for the elite all-inclusive package. We can join Golds Gym for $49 enrollment fee and $32 a month.

We can join the YMCA for $52 a month as 2 people family membership. My point being is that outdoor fitness or gym memberships are a dime a dozen around here and you should appreciate our business (Money).

I had surgery on my knee and foot a couple months ago and yes it was nice they let me freeze my membership for $5 a month (it shouldn't have cost to freeze). I have personal & medical reason I need to cancel my membership now and have tried but I have been told I need a doctors not and fill out the cancellation form.

I filled out he form and put my personal financial reasons but I had not got my doctors note. They still insist I have a doctors note, which I don't feel they have a right to. I'm not in school trying to get out of gym class. They don't answer their phone so I have not been able to talk to anyone.

Everything has been by email. Don't get me wrong about the program, I loved my trainer she was awesome and I loved the classes but I can't do this anymore with the issues I have going on. If this cancellation thing had not been such a problem I would have looked into this again in the future but I certainly will not now.

AND NO WHERE when you sign up do they have anything about their cancellation policies. No one tells you nor can you find it anywhere on their website.

Due to my health, I no longer attend CG and haven't for some time. Because of these changes, I needed to cancel my account.

I requested help through their customer service team since there's no where online to do so and in the time it took a customer service rep to respond to me. When they finally responded, I was offered a $5 freeze fee every month for the next 3 months (which my account ended in less than 3...) When I again, explained that I simply wanted to cancel my account. They not only required that I fill out an entire cancellation form (absolutely ridiculous), but they also demanded proof from a doctor. So to say that I'm unbelievably disappointed in Camp Gladiator is an understatement.

No, I did not provide a doctor's note to the customer service rep on the other end of the computer. The fact that I was even asked to prove my health issues to CG is not only a violation of my privacy and an infringement upon my dignity as their customer, but it also proves that Camp Gladiator is like every other "health" initiative out there.

They're not dedicated to fitness. They're dedicated to squeezing every last drop of money out of desperate people all under the guise of "better together." As a former dedicated member of Lifetime Gym, I am thrilled to be leaving a company like CG that makes it absurdly difficult to cancel a membership.

If you or anyone you know was signed up for CG by your trainer without your consent OR signed up for a 6 month or 12 month bold membership because your trainer said you were able to cancel your membership at any time, please email Attorney Susan Hayslip at susan.hayslip@***.com.